Frequently Asked Questions
If something here does not answer your question, write to us from the contact page or call +370 5 210 4000.
Ordering & delivery
Before 14:00. Orders placed after the cut-off move to the following day. The slot picker on the checkout page only ever shows slots we can actually staff, so if a slot appears, it is available.
Two-hour slots in the evening, from 17:00 to 21:00 on working days and from 12:00 to 18:00 on Saturdays. You pick the slot at checkout and we send a text when the driver is about 30 minutes away. Full detail is on the Delivery & Collection page.
Free on orders over 49 EUR. Below that it is a flat 3.99 EUR, whichever city you are in. Collection from any of our four stores is free at every basket size.
Yes, and it is free. Choose collection at checkout, pick a store, and we will text you when the order is ready — usually within about two hours. Collected orders are held for 24 hours; chilled goods, produce and meat stay in the store cold room until you arrive.
The driver waits five minutes and calls the number on the order. If we cannot reach you, the order goes back to the store and we phone you to agree a new slot — the second attempt is free. Chilled goods, produce and meat are only re-delivered if they have stayed within temperature, otherwise we refund them.
Products & quality
Chilled goods, loose produce and cut meat travel in insulated totes with gel packs, and meat rides in its own tote at 0-4 °C. Both are packed last and go into the van straight from the cold room. On the doorstep everything is handed over in the tote — please unpack the meat and dairy first.
You can leave a note on any item at checkout and the picker will do their best, but we cannot guarantee a specific date. As a rule we never pick chilled goods with less than three days left, and bakery goods are always same-day.
We pick as close to the requested weight as the piece allows and charge the actual weight, which is shown on the receipt. The difference is normally within ten percent either way. If a piece comes out far heavier than you asked for, the picker rings you before packing it.
The picker either substitutes it with the closest equivalent or leaves it out — you choose which behaviour you prefer per order at checkout. Substitutions are listed on the receipt, and you can refuse any of them at the door at no cost.
Payments & returns
By card at checkout or by bank link. Because weighed items and substitutions change the total, we reserve the amount when you order and take the final figure once your order has been packed. The receipt in your email always shows what was actually charged.
Yes. Every price on the site is in euros and includes VAT at the applicable Lithuanian rate. Nothing is added at checkout except the delivery fee, if one applies.
Send us a photo within 14 days and we refund it — for fresh and chilled goods you do not need to return the item, and please do not send perishable food back to us. The full rules are on Returns & Refunds.
We approve most refunds the same working day. The money goes back to the card or account you paid from, and banks normally show it within three to five working days. Refunds are never issued as store credit unless you ask for that.
Age-restricted goods are sold subject to Lithuanian law and the legal hours. The driver checks ID on handover, and if nobody of legal age is there to receive them, those items go back and are refunded. See clause 7 of our Terms of Service.