Delivery & Collection

Where we deliver

We deliver from the store nearest to you, which means the delivery area is drawn around our four shops: two in Vilnius, one in Kaunas and one in Klaipeda. Within those city limits every address is covered, and we go up to roughly 20 km beyond them. Outside that ring we do not deliver — collection is still free, so an order placed for a store you pass on the way home works out the same.

Slots and the cut-off

• Order before 14:00 for delivery the next day. Anything after 14:00 moves to the day after.
• Slots are two hours long: 17:00 to 19:00 and 19:00 to 21:00 on working days.
• Saturday slots run 12:00 to 14:00, 14:00 to 16:00 and 16:00 to 18:00.
• We do not deliver on Sundays or public holidays; the stores are open, so collection still works.
• You get a text when the driver is about 30 minutes out, with a link that tracks the van.

What it costs

Order total	Delivery	Collection
49 EUR and over	Free	Free
Under 49 EUR	3.99 EUR	Free
Second attempt after a missed slot	Free	—

The fee is the same in every city and is shown on the checkout page before you pay. Prices include VAT.

The cold chain

Chilled goods, loose produce and counter-cut meat are packed into insulated totes with frozen gel packs, and meat travels in its own tote so nothing else warms it. Everything is picked last, loaded straight from the store cold room, and stays in the van in a refrigerated compartment. In practice a tote holds temperature for about four hours, which is well beyond the length of any of our routes.

Please unpack the meat and dairy tote first when the driver leaves. Weighed produce is labelled with its exact picked weight, so you can check it against your order before you put it away.

If you miss your slot

1. The driver waits five minutes at the door and calls the number on the order.
2. If nobody answers, the order returns to the store and customer care phones you to agree a new slot.
3. The second delivery is free. We do not charge a failed-delivery fee.
4. Chilled goods, produce and meat are re-delivered only if they have stayed within temperature; if not, we refund them without asking you to return anything.
5. Ambient goods can also be moved to collection instead, if that is quicker for you.

Collection from a store

Choose collection at checkout and pick one of the four stores. Orders are usually ready in about two hours during opening hours, and we text you when the box is packed. Come to the collection desk with the order number; chilled goods, produce and meat wait in the cold room and are added when you arrive. We hold a collected order for 24 hours, after which it is unpacked and refunded.